This User Agreement ("Agreement") governs the use of the Customers Matter community member hub ("Site"), including without limitation, where applicable, participation in related surveys, bulletin boards, forums, chats, and all other areas. The Customers Matter community is managed by Sainsbury's Bank ("Sainsbury's Bank") located at 33 Holborn, London, EC1N 2HT and is powered by Maru Group Canada Inc. located at 595 Burrard Street, Suite 1600, Vancouver, BC V7X 1L4, Canada ("Service Provider", "we", or "our"), on behalf of (Sainsbury's Bank) ("Sainsbury's Bank")
Customers Matter (the "Community") and the https://customersmatter.epanelmanager.com/login website (the "Website") are operated by Maru Group Canada Inc. ("MARU" or "we"). By joining the (Customers Matter) Community, and becoming a Community member (a "Member") or by using the Website, you agree to be bound by the following terms & conditions (the "Terms"):
This site may set one or more cookies when you visit. All the possible cookies that may be set are listed below, but please note that not all cookies will be present - which ones exist depend on which features/functionality are enabled on the site at any given time, and which you have used in this session.
You currently have the following cookies set on this site:
Our application sets a cookie called 'server' whenever you access anything that might require you to be directed to the same server in our cluster for all the pages in your visit. It contains only the name of our server, and no tracking or other IDs. E.g. it might contain "www32" indicating you are on our server called www32 for your session.
This cookie contains no tracking information, is not used by our research or other software in any way other than to check that you are correctly staying on the same server during your session, and is deleted automatically at the end of your session.
Raa_Authenticated_Token / authkey
This cookie is set when you log in to one of our sites, and maintains your login session with us.
This cookie does not do any tracking on its own - but it contains a reference to the user account you have on the site you logged in to. Your activities on the site (when logged in) may be logged or analysed in accordance with the terms & conditions of that site. Only the web site you logged in to can 'see' this cookie - and it cannot be used to log you in or track your activity on any other web site.
The cookie will be deleted either at the end of your session or, if you ticked a "remember me" box, then at a point a few months after you log in.
This cookie is created by our site infrastructure in order to maintain information across your session.
If you log in, additional information from your account may be linked to this cookie, and used in accordance with the terms and conditions you agreed to when you registered. This cookie is automatically deleted at the end of your session.
Our polling/voting feature (ePollingStation) uses a separate cookie to keep track of which polls you have participated in, and when.
This uses a permanent cookie called 'eps' which is created when you answer a poll. It stores only the ID of each poll you have answered, and the date+time you answered it. It does not store what answer you gave to the poll, or any other information about you or your browsing history.
This cookie exists only to ensure you aren't offered the same poll too often on a site, and to show you the results for polls you have already answered. A cookie is used because our platform - for speed/efficiency reasons - queues the answer you gave before inserting it into our analysis databases. Before your answer has been imported the cookie is the only way the system knows to show you the answers instead of displaying the same question again.
We have no control over the Internet and cannot prevent the interception of messages by unauthorised parties or guarantee that such unauthorised parties may not be able to decrypt encrypted messages. We are not responsible for unavailable network connections; failed, incomplete, garbled or delayed computer transmissions; online failures; hardware, software or other technical malfunctions or disturbances; or any other communications failures or circumstances affecting, disrupting or corrupting the Community in any manner including without limitation, receipt of redemption requests, your ability to participate in the Community. We are also not responsible for any damage to your computer occasioned by participation in the Community or downloading of any information necessary to participate in the Community.
THE WEBSITE AND THE COMMUNITY, INCLUDING ALL CONTENT OR SERVICES MADE AVAILABLE THEREON OR ACCESSED THRERETHROUGH, ARE PROVIDED "AS IS." MARU AND (Sainbury's Bank) MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE CONTENT ON THE WEBSITE OR THE COMMUNITY. FURTHER, WE DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT, TITLE MERCHANTBILITY OR FITNESS FOR A PARTICULAR PURPOSE. We do not warrant that the functions contained in the Website or Community or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected, or that the Website or the Community will be corrected, or will be free of viruses or other harmful components. In no event will we be liable under any theory of tort, contract, strict liability or other legal or equitable theory for any lost profits, lost data, lost opportunities, costs of cover exemplary, punitive, personal injury/wrongful death, special incidental, indirect or other consequential damages, each of which is hereby excluded by agreement of the parties regardless of whether or not either party has been advised of the possibility of such damages.
WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO MODIFY ANY PART OF THESE TERMS, AT ANY TIME BY CHANGING THESE TERMS OR RELATED INFORMATION ON OUR WEBSITE.
We may, in our sole discretion, terminate or suspend any Member's access to all or part of the Community and the for any reason, including, without limitation, breach of these Terms, or taking actions that are inconsistent with the intent of these Terms. We will be the sole determiner in cases of suspected abuse, fraud, or breach of these Terms. Any decision we make relating to termination or suspension of any Member's account shall be final and binding. We shall not be liable to you or any third-party for any termination of your access to the Community or termination of your point account.
We may also terminate any Member's account in our sole discretion and without prior notice if a Member has failed to complete a survey for a period of more than three (3) months.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT NEITHER MARU, (CLIENT NAME) NOR ANY OF THEIR AGENTS WILL BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER DAMAGES OR FOR LOST PROFITS, LOSS OF PRIVACY, SECURITY OF DATA, FAILURE TO MEET ANY DUTY OR ANY OTHER DAMAGES WHATSOEVER THAT ARISE OUT OF OR ARE RELATED TO ANY BREACH OF ANY ASPECT OF THESE TERMS OR YOUR USE OF THE WEBSITE OR PARTICIPATION IN THE COMMUNITY AND IN NO EVENT SHALL THE LIABILITY OF MARU OR OUR AGENTS EXCEED THE ACTUAL RETAIL VALUE OF AN APPLICABLE REWARD AT ISSUE